Privacy Policy

1. Who I am

This website, trevorhill.uk, is run by HILL COACH AND CONSULTING LTD, trading as Lead Well. It is a company registered in England and Wales, company number 17400512, with its registered office at 128 City Road, London EC1V 2NX. The company is run by me, Trevor Hill. In this policy, "I", "me" and "my" mean HILL COACH AND CONSULTING LTD.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), HILL COACH AND CONSULTING LTD is the data controller for the personal information described in this policy.

You can contact me about anything in this policy by emailing insights@trevorhill.uk, or by writing to HILL COACH AND CONSULTING LTD, 128 City Road, London EC1V 2NX.

I'm a small business, so if you have a question about your information you'll be speaking to me.

2. What information I collect, and why

Contact form (Get In Touch page)

What I collect: your name, email address, phone number (if you give it) and your message.

Why: to reply to your enquiry and, if you ask, to talk about working together.

Lawful basis: legitimate interests (responding to people who contact me), and taking steps at your request before entering into a contract, if you're asking about my services.

Mailing list (only if you choose to sign up)

What I collect: your name and email address, and whether you open or click my emails.

Why: to send you occasional emails with practical ideas, news and offers. You can unsubscribe at any time using the link in every email.

Lawful basis: consent.

ScoreApp pages: the Leadership Load Assessment and The Hospitality Handover waitlist

What I collect: your name and email address and, for the assessment, your answers and score.

Why: to show and email you your results, to tell you when The Hospitality Handover opens if you've joined the waitlist, and to follow up about my services if you've agreed to hear from me.

Lawful basis: legitimate interests (sending you the results or information you asked for), and consent for marketing emails.

Booking a call (Calendly)

What I collect: your name, email address, the time you book, anything you add to the booking form, and the video call details.

Why: to arrange and hold your free call on Google Meet and to send you reminders.

Lawful basis: taking steps at your request before entering into a contract, and legitimate interests.

Working together (if you become a client)

What I collect: your contact details, notes from our sessions, information you share about your business, and payment and invoice records.

Why: to deliver the programme, keep session summaries, and meet my tax and accounting obligations.

Lawful basis: performance of a contract, and legal obligation (keeping accounting records).

Website analytics (Google Analytics and Squarespace Analytics)

What I collect: how you use the site, such as the pages you visit, your approximate location (town or country), your device and browser type, and how you found the site.

Why: to understand which pages are useful and to improve the site.

Lawful basis: consent, which you give or refuse using the cookie banner (see section 6).

Emails you send me

What I collect: whatever you include in your email.

Why: to reply to you.

Lawful basis: legitimate interests.

Sensitive information

I don't ask for special category information, such as details about your health. Some people choose to tell me about stress or burnout when they get in touch. If you share that, I'll only use it to reply to you or to support our work together, and I'll treat it with extra care.

I don't sell your information. I don't use it for automated decision-making that has legal or similarly significant effects on you. The assessment score is calculated automatically, but it's only used to show you your results.

3. Who else handles your information

I use a small number of trusted service providers to run the website and the business. They handle your information on my behalf and are required to protect it:

  • Squarespace: website hosting, contact forms, the mailing list and website analytics

  • Google: Google Workspace (business email, calendar and documents), Google Meet (video calls) and Google Analytics (website statistics)

  • ScoreApp: the assessment and waitlist pages and related emails

  • Calendly: booking calls

  • A third-party payment provider (for example Stripe), which handles card payments when you buy services. I don't see or store your full card details

  • My professional advisers, such as accountants, where needed for tax and accounting

I may also share information if the law requires it.

4. International transfers

Some of my service providers, such as Google, Squarespace, ScoreApp and Calendly, may process personal information outside the UK, including in the United States. Where that happens, the transfer is protected by appropriate safeguards, such as UK adequacy regulations (including the UK–US data bridge for certified organisations) or the UK International Data Transfer Agreement or Addendum.

5. How long I keep your information

  • Enquiries and contact-form messages: up to 2 years after our last contact.

  • Mailing list: until you unsubscribe or ask me to remove you. After that, I keep a short suppression record (your email address and the date you unsubscribed) so that I don't email you again by mistake.

  • ScoreApp assessment results and waitlist sign-ups: up to 2 years.

  • Call bookings made through Calendly: up to 2 years.

  • Client records and session notes: 6 years after our work together ends.

  • Invoices and payment records: 6 years, as required by HMRC.

  • Analytics data: Google Analytics data is kept for 14 months. Squarespace Analytics data is kept for Squarespace's standard retention period.

6. Cookies

Cookies are small files saved on your device when you visit a website.

Strictly necessary cookies keep the site working and secure, for example by protecting forms from spam and remembering your cookie choice. These don't need your consent.

Analytics cookies, from Google Analytics and Squarespace Analytics, help me understand how the site is used. These are only set if you click "Accept" on the cookie banner. If you click "Decline", they aren't set.

Some links on the site take you to other services, such as Calendly for booking a call, ScoreApp for the assessment and waitlist, and YouTube for videos. These services may set their own cookies, which are covered by their own privacy and cookie policies.
You can change your choice at any time by clearing the cookies for trevorhill.uk in your browser, and the banner will ask you again. You can also block cookies in your browser settings, although some parts of the site may not work properly if you do.

7. Your rights

You have the right to:

  • ask for a copy of the information I hold about you

  • ask me to correct it

  • ask me to delete it

  • ask me to restrict how I use it, or object to it, including objecting to marketing at any time

  • withdraw any consent you've given at any time, for example by unsubscribing from emails or changing your cookie choice

  • ask me to send your information to you or another organisation in a commonly used format

To use any of these rights, email insights@trevorhill.uk. I'll reply within one month, and there's no charge.
If you're unhappy with how I've handled your information, please tell me first so I can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk, telephone 0303 123 1113.

8. Children

This site is for business owners and isn't aimed at children under 16. I don't knowingly collect information about children.

9. Changes to this policy

I'll update this page if anything changes, and change the effective date at the top.

10. Contact

HILL COACH AND CONSULTING LTD, trading as Lead Well 128 City Road, London EC1V 2NX Email: insights@trevorhill.uk